Reference

How We Handle Your Personal Information

When you open an account with us, your data stays encrypted and separate from our live-table streams and payment flows.

End-to-end account encryptionPayment data isolated from lobbiesNo data sharing with third-party studiosYour withdrawal history stays private

Explore the Lobby Read FAQ

What We Collect and Why

pelbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and banking details when you register and fund your account. We use this information to confirm your identity, process deposits via DANA, OVO, GoPay and QRIS, verify withdrawals, and contact you about account activity or support requests. We also

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collect device information—your browser type, IP address and login timestamps—to detect fraud and keep your account secure. Where local law permits, we may store game-play logs to settle disputes. We do not sell or rent your personal data to marketing firms. Your data is stored on
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servers in compliance with applicable data-protection law in the regions where we operate; access depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & REQUESTS

How to Request Changes to Your Data

Your account lets you update your email and phone number directly in settings. If you need to correct banking details, update your registered name, or request a full copy of your stored…

Live Chat Open the chat widget in the lobby or on this site. Our team responds within 2 hours, 24/7. Use chat to request data access, report privacy concerns, or ask about your account information.

Email Support Send your data-access request to our support email with your account username and registered email. We'll send you a copy of all stored information within 7 business days.

Account Settings Update your email and phone directly in your account profile under Security. Changes take effect immediately and are logged in your account history.

SECURITY & RETENTION

How We Protect and Store Your Information

All logins use encrypted connections. Your banking details are encrypted at rest and never displayed in full on your account screen—we show only the last four digits of your registered DANA, OVO…

Encryption Standard

All account logins and payment data use TLS 1.2 encryption. Banking details are stored encrypted and never sent unencrypted across the internet to third parties.

Payment Display

When you view your wallet, DANA, OVO, GoPay and QRIS account details show only the last four digits. Full details are encrypted and kept separate from our lobby servers.

Data Retention

Active account data is retained as long as you hold an account. After closure, we keep deposit and withdrawal records for seven years, then delete personal data except where law requires retention.

Cookie Policy

We use session cookies to keep you logged in and remember your language preference. Analytics cookies help us spot technical issues. You can disable non-essential cookies in your browser at any time.

Account Verification

When you withdraw, we re-verify your banking details match your registration. This step protects both your account and the payment rail—DANA, OVO, GoPay or QRIS—from fraud.

Security Questions

Contact our support team anytime to ask how your data is used, request access to your stored information, or report a privacy concern. We respond within 24 hours.

Privacy Questions Players in Jakarta and Across Indonesia Ask

These are the real questions we hear about account privacy, data access, and how we keep your information safe when you deposit via DANA, OVO, GoPay or QRIS and play live tables or slots.

No. We do not sell, rent or share your personal data with other platforms, marketing companies or betting operators. Your account information stays within pelbet. We share only what's necessary with payment processors to clear DANA, OVO, GoPay or QRIS deposits and verify withdrawals.

Your full account history—logins, deposits, withdrawals, bets—is retained while your account is active. After closure, we keep deposit and withdrawal records for seven years to meet financial reporting law, then delete personal data except where local law requires longer retention.

Yes. Contact our support team via live chat or email with your account username and registered email address. We'll send you a complete copy of your stored information—name, email, phone, banking details, account history—within 7 business days.

Yes. All banking details are encrypted with TLS 1.2 and stored on secure servers separate from our game lobbies. When you view your wallet, only the last four digits of your payment method appear; full details remain encrypted at all times.

When you request account closure, we deactivate your login immediately. We retain deposit and withdrawal records for seven years to comply with financial law. Personal data—name, email, phone—is deleted after closure unless local law requires longer retention.

We use session cookies to keep you logged in and remember your language choice. Analytics cookies help us identify technical problems and improve the site. You can disable non-essential cookies anytime in your browser settings without affecting account access.

Open the live chat widget in the lobby or on this page—we respond within 2 hours, 24/7. You can also email our support team. For data-access requests or privacy complaints, include your account username and registered email address; we'll respond within 24 hours.

How We Handle Your Personal Information

How to Request Changes to Your Data

How We Protect and Store Your Information

Encryption Standard

Payment Display

Data Retention

Cookie Policy

Account Verification

Security Questions

Privacy Questions Players in Jakarta and Across Indonesia Ask

01 Do you share my name or email with other betting sites?

02 How long do you keep my deposit and withdrawal history?

03 Can I download all my personal data?

04 Are my DANA, OVO, GoPay and QRIS details encrypted?

05 What happens to my account data if I close my account?

06 Do you use cookies to track my activity on the site?

07 Who can I contact if I have a privacy concern?

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